Nima M.

Absolute nightmare... do yourself a favor and buy from a proper business. So here is my story. I ordered a $2800 ($3200 with tax) camera bundle online on August 29th. Sales calls me the next day and I make it clear that I am going on a trip on Sep 18th and I need this delivered before then. They assured me that the camera would be shipped asap and that I would receive it in 2-3 days way before the deadline... 12 days passes and I keep checking my email and mailbox and nothing is happening. I call them several times just to find out that the payment hadn't gone through and they forgot to send an email or call me that my item was canceled... no respect for customer at all. Anyway sales enters my other card information and this time they confirm that it went through. I was told that the item would be shipped on that day and a tracking number will be sent to me right away. As expected by this point I didn't receive a tracking number nor an email saying I put in an order or any indication of the new order... On Monday the week after I had to call again around 5 times, wait for minutes get bounced around to find out they hadn't shipped the item yet... after several tries and starting to get frustrated they promise to send the item and send me the tracking number. I receive an email that I will get it on Tuesday. I also got a tracking number that doesn't show anything because the item was shipped from the US... Tuesday comes and goes and as you guessed no camera anywhere to be seen. Calling again on Wednesday they tell me I will probably get it by Friday which is the last day before I leave... So the order that was put in on Aug 29th is still not delivered and I am not even sure I will get it on time... online orders are supposed to be easy and convenient but my experience with this company has been anything but smooth. It has caused me so much stress, frustration, time and energy and I still don't have my item and I am not even sure if this ordeal is over or not...