N L.

Beware of the poor quality of their products - I have a pair of Speed 2.0 lace-ups which had defects on one side. I had sent photos to Balenciaga to get this repaired. This was met with a claim that this was a wear and tear issue for what is clearly a manufacturing defect. Very ridiculous reasons were given.

I have other pairs of Speed which makes the defect glaringly obvious and offered to bring the shoes to their store for them to assess in person but this was strangely refused. Perhaps they do not wish to admit the QC failure?

Very poor quality product, and very poor customer service.

Will not make any future purchase from this house given this experience and all the controversies.