I was actually very pleased with my original product. The order was fulfilled very quickly, the design was perfect and the colors bold and vibrant. There were a couple tiny ink bleed stains in two places on the shirt. I was perfectly happy with this product despite the small imperfections, but I filled out a customer survey and mentioned the stains. Within an hour I received a personalized response (yes an actual person) and they let me know that they would be sending out a replacement as soon as possible. I hadn't even requested this. Needless to say, I was already pleased but now I am extremely pleased and would recommend them to anyone. The product is great and the customer service goes beyond great!