Noal J.

SSENCE lost my order that I paid to have priority expressed to my home, my order contained two items. I was in contact with them over a course of a week, their costumer care was communicating to me I would be receiving confirmation emails with updated tracking(this took 4 days) When my order finally arrived and when I opened the back pack the quality did not look the same as it did online, also the ITEM WAS DAMAGED. I contacted SSENSE to see if i could have a refund on the damaged bag. They only offered me a refund of 80 dollars on the item when the item retailed for 210.00. The zippers on the bag where all split and there was a ton of fraying on the cheap straps.