I got a winter jacket that never shipped even though i ordered with priority shipping, I had to call two weeks later and they told me, "well i guess you were never going to receive the jacket!" They refused to return my payment on anything but a gift card when I need a winter jacket asap and the store was sold out in my size. They then gave me the option to drive to the original store 8 hours away to put the money back on the original card. They were completely unapologetic. I was also on and off the phone for 3 hours.