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I ordered a human hair unit for paying $400. I received plastic. The representative's tried to drag me from one to another. As a result I threw my money in bin, the unit is pure plastic and not usable sitting in my closet. I guess waiting to be reviewed on Youtube sometime. They even had the cheapness to offer me a new unit with paying again.
I have contacted customer services rep on*******910 and another one, one said she doesn't work there anymore and passed me another number. They just didn't want to accept the product back.
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Unit will shed in 2 weeks time. You better not wash it! If you buy 3 or 4 it's a mistake because...
I have been order from them a few times, and I deeply regret wasting my money and time. They do...
Dear customer, we apologize for the bad experience caused by us. Did you contact your sales representative for help? I checked with our sales representative team and it seems that we don't have a customer complaint like yours. New Times Hair promises never to use synthetic hair on human hair units unless the customer requests us to! If possible, may I have your order number to check the whole thing in detail? We would like to help you do a burn test, and repair or refund your order if you would love to! Thank you!