Do not order from this company or you will be sorry. After 2 weeks, I had not received the order nor any tracking. I called PayPal and they did not take any responsibility for this company, although the money was drafted from the credit card. Like others, left messages on the voicemail but no return calls. Finally today did receive package from China.The hair color sucked as it was supposed to be dark auburn but instead was purple. There is no shipping order nor instructions as to where to send return. And I refuse to pay high shipping costs to return to China and probably would never get a refund either. This company needs to be shut down as they are a rip off. My suggestion is to file a dispute with the bank as you will not get any relief from this company nor from PayPal. In fact, since we did not have a PayPal account, they told us to call our bank. Don't waste your money or you might live to regret it!