noreen o.

I ordered a jacket in the sale down filled puffer half price. Glad to find weather reesistant fabric for a change. Just collected the jacket from pick up point and it is excellent quality but should be for the price ie very even expensive even in the sale! Before I picked the jacket up I noticed the sale prices were better even for a few hours so I ordered 3 more items in the sale eg same jacket as mine for my daughter because the prices were much better now etc l. I paid with my card - the sale was only on for a few hours and I was glad to buy at discount given the very expensive items. Next day I realised that the sale had not gone happened even though when I put my card details in I had seen on the site that the sale had happened. I had taken AGES to choose the items. I rang customer services - call centre in Ireland. The woman was ok and looked at my account when I gave her details. I hoped she woudl let me have the discount despite the sale having ended due to the site glitch I had suffered. But she did not offer and said she would email me. That was a few days ago and she did not email. Real shame the coat I was going to buy was really lovely; and unusual, lovey colour etc. They are sold out now and no one has got back to me. I read quite a few reviews of this company customer service and not all but surprising number recount similar experiences to mine with the staff etc. I have given 3 stars for the jacket I bought but would give 1 star or less for customer service so far.