Long term customer. Finally got tired of their BS. They advertise a site-wide sale when most brands are excluded from the sale. Free shipping is rarely offered; it is standard practice with other companies. They never have an event where they pay the taxes, to the best of my recollection, while other companies do. Backordering is common and annoying. Recently I wrote a review about one of two products and was prohibited from attempting to review the second one. Emails I sent resulted in non-answers, so I couldn't collect the promised points. Either there is stupidity or plain dishonesty going on and I am pretty disgusted. Time to exit this irritating operation.