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3rd email asking for my money back, so far no reply. Bought 2 shirts, took ages to arrive (despite paying extra to have it delivered earlier), the quality is the worst I have seen in a long while. Not sure I will ever see any money back. Have just received a bill from Fedex (their delivery company)asking for extra money (18Pounds) not included in original price? Unbelievable.
* DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
N S.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear N S.,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We have contacted you about your issue via ticket. Please kindly reply to us through your account.
Thank you,
Dresslily Customer Support Team