Nuala N.’s Reviews of Travelgenio & more

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10/19/20

Good morning,
Despite numerous requests I did not receive any information/ update about a refund process-Booking number *******. The last update i had was in July saying that it would have taken about 6-8 weeks. Now it has been more than 3 months. How can i know when i am going to get my refund? Thanks again
Nuala Narcisi

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Travelgenio T. – Travelgenio Rep Over a year old

Thank you Nuala for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

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