They are located in China, won't ship your products to you, then won't refund your money.Don't even bother to go through their refund process. The only way to get your money back is to dispute it with your credit card company. They want you to use PayPal because PayPal normally sides with the merchant.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team