At first I was excited because they offered the Simparica trio at a great price. This was before I realized this product is prescription only. On the back of the packaging it even says "to be supplied only on veterinary prescription." I sent an email to their support team, the support team directed me to call the 800 number, and the service there is absolutely awful. Although the shipping was fine, and the package came to me within two weeks which is expected since it is overseas (I am in the US). But I don't feel comfortable giving this to my dog. This site should definitely be shut down. Looking through the reviews there's mosrlt a 50% split for awful reviews and excellent reviews. That's a sure sign that they're trying to keep up with the negative reviews by posting positive false reviews. Although I will say as long as you're not getting something medicated or edible for your animal you should be fine.