Extremely disappointed in the lack of communication here. My daughter was both terrified and extremely excited to have her piercing for this appt as part of her Christmas. After fighting traffic and the crowds to get to this location and then waiting for 20 minutes at the shop, we were FINALLY told that they do not do cartilage piercing there and that "someone" should have told us. I selected the service and the location based on my needs. It took hours out of our day and a lot of stress to be so disappointed in the end. If you offer and recommend online booking you should be prepared to provide the services offered.