Justine O.’s Reviews of First Class Watches & more

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10/24/23

Bought a Hugo Boss watch which was offered on the 1st of May and has already been sent back twice this will be the third time. Because it is being sent back and forth it can't be worn, what is the point of having a watch for 4 months now if you can't wear it?
Boss is obviously doing nothing as the problem is still exactly the same. For how long is first watch planning to ask us to send this watch back and send it back to us exactly?
The humidity will still appear out of nowhere, which is a shame for a watch which is supposed to be waterproof and has not even been immersed into water!

Update: watch was refunded after all

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Scott L. – First Class Watches Rep 10/25/23

Dear Justine O,

I am very sorry to hear that you have had a bad experience with our company and your BOSS watch. As a small business we take customer service very seriously and try our best to resolve all customer issues to the best of our ability.

I have been reading the notes on your order to bring myself up to speed and the notes show that a replacement watch was sent to us by the manufacturer however from your review I believe you are saying it is the same watch with the same issue.

As we were under the impression you had been sent a replacement but this issue is still not resolved, I believe the best course of action is to return this for a full refund. We will send you a free returns label again for this.

As a smaller online retailer we rely on positive customer feedback in order to continue our business. If there is anything else we can do to improve your experience and rating, please do not hesitate to contact me directly on scott@firstclasswatches.co.uk.

My sincere apologies for any inconvenience caused,

Kind regards

Scott