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I was surprised to see so many bad reviews for JCPenney. This was my first time ordering. Their page stated that I would receive my items by Tuesday, which was the day I planned to go on a business trip. One item came a couple of days later and the other came 4 days later. They refused to pay to have them sent back. I did not want to incur the cost of mailing or use my gas up. I was told to take them back myself. I will never purchase another item from them. In addition, the items looked very cheap in person.
Tip for consumers:
If their site stated that it was to be received by a certain date and it didn't show up, they should have covered the return shipping. Poof customer service. I was told not getting it when expected was not a good reason to receive FREE shipping.
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