Olana S.

I bought a teeth whitening on Lifebooker for $129 and in the process of making my appointment, I had a horrible customer service experience with the dental office (wrong time, no call backs, rude man on the phone.) After three unsuccessful attempts at making the appointment, I asked Lifebooker for a refund. They refused to refund me but gave me $129 "reward dollars," which is essentially lifebooker store credit. I decided I would purchase a birthday gift of a massage for my boyfriend with $60 of the reward dollars. The appointment making interface is so horrible that I had trouble with it. I checked the box that said "use reward dollars," and stopped what I was doing to email Lifebooker to let them know exactly which massage I was trying to purchase with my reward dollars to verify that it would process correctly. I got an email response that said it would be "no problem to use my reward dollars" for the massage. When I arrived at La Nee Thai massage with my boyfriend a couple weeks later, to my embarrassment, the owner had NO IDEA what Lifebooker was. Lifebooker is supposed to offer these services at a disounted rate, but La Nee charges the same exact amount ($60) per massage. Needless to say, I had to pay for the massage again. I called and spoke with a countless people at Lifebooker, emailed and spoke to the manager twice (after she failed to return my promised call back) all she could say was "we're sorry." She refused to refund me saying it's against policy. No one there has any idea what customer service is or how to run a business. So now I still have the same original $129 "reward dollars" sitting in my lifebooker account that I will never use because I don't want to go through any more BS with this awful company. They are absolute crooks. I'm taking them to small claims court.