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I would start with the good part and why I enjoyed browsing the company's offers.
I was looking for earrings but couldn't understand whether the sizing would be good.
I have contacted the customer service and was pleased to receive the real pictures of the requested models (1 day).
Later I have consulted the support on the resale value and decided to go for diamond studs with platinum material.
Now comes the part that I didn't quite like.
The website clearly shows a specific type of lock which I wanted (picture 1 and 2 for reference)
However, I received a different type of lock with my purchase.
The customer service came back to me quickly, which I greatly appreciate, and explained that the aspired type comes only for diamond studs 1 t. Ct. W. (My purchase is 0.70 t. Ct. W)
Now what do I think? I was offered to get another type of lock for 130$ (my purchase was 1800$ for D VVSII Ideal cut) but I am not willing to pay on top as simply it was a gift for myself and already a purchase big enough.
If the company put it clearly, so that the customers could see this information, this would be fair. I don't feel that it's very honest, as I cannot know the company's policy as a first time buyer.
My earrings came with a full set of documents, including 2 GIA certificates and an appraisal report. The diamonds are fantastic, and I believe that the service and the quality is really really good.
I am happy with my studs and I will be glad to order from them in the future!
The delivery took only 3 days and was regularly updated on the website (also huge plus).
Tip for consumers:
My advice is if you order something, make sure to ask the details (all possible) in advance.
For example, make sure to clarify the model, the sizing, the frame, the types of stones (note-look for more than only 4Cs in the reports).
Products used:
Earrings
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Hi Olga, thank you for leaving a review! We are so glad to hear that you had a pleasant experience with our Customer Service team! We do apologize for the confusion regarding your purchase and appreciate the honest feedback. We'll be sure to pass this along to our team.