Olga M.

I ordered a pair of dance shoes and a skirt. The skirt was perfect, but the shoes had a defect and when I posted my online review on the Lightinthebox website saying so, they immediately apologized and offered a refund, which was instant, without even having to ask! They also offer a very cheap custom insurance which worked great. As soon as you receive your customs charge, you take a picture of the invoice and send it to them and they very quickly send you a refund. Great policy and a very organized company.