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I had standart membership of Starnow for a while. In summer 2020 I've got notification for automatic payment for the subscription. I decided that it will be the last payment because Starnow didn't give me anything. I cancelled my subscription on the website because they don't even have that option in their app. But fter 6 months they withdraw money from my bank account again which I didn't want to. I contacted to Starnow for refund. They didn't give me refund and they said they only see my cancellation right now which I cancelled 6 month ago. I am disappointed with their service also scam like subscription trick.
Tip for consumers:
Don't use this website
Olga N.'s review of Starnow.com.au earned a Very Helpful vote
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Hi Olga,
Thanks for taking the time to write this review, I'm sorry to hear you feel upset.
I would like to clarify that in order to cancel a subscription, members need to contact our Customer Success Team directly via email with a cancellation request. I have located your StarNow account and can see that you sent our team a cancellation request on January 13th, 2021. Our team processed your cancellation that same day.
As our Customer Success Team explained, we’re only able to refund the first payment of your subscription, and only if contacted within 30 days of that first payment. Please view our terms & conditions for more information: http://www.starnow.com/help/terms.aspx
All the best,
Bella