G. g.

I purchased some shelf brackets from Zoro that are sold 10 to a box, and purchased a quantity of 3, for a total of 30 shelf brackets, and 1 box of screws. The website clearly showed the brackets and screws were in stock, and would be shipped in 2 business days. Zoro does not send you any type of email after you place your order. Zoro will include a packing slip with your order that shows exactly how much they charged you. I received an email from Zoro a week later that showed the screws had been cancelled, and the shelf brackets were on backorder. I received a second email a couple days later letting me know the shelf brackets were still on backorder. The next morning, UPS rang my doorbell and left a box next to the door. I opened the box, and found 3 shelf brackets! I immediately called Zoro and told them I ordered some shelf brackets that are sold 10 to a box, and purchased 3 boxes for a total of 30, and only received 3. Zoro said they had no records of any shelf brackets being shipped, and said my credit card had not been charged. They asked for the tracking number off the box. Zoro refused to ship the rest of the shelf brackets purchased! Zoro said they will send me a return shipping label tomorrow, and have Fedex pick up the box. I received a text message a couple hours later showing Zoro just charged my account for all 30 shelf brackets! I received an email from Zoro the next day with the return shipping label, and instructed me to drop the box off at a Fedex facility, and said they would issue a refund within 7-10 business days once they receive the package. Zoro screwed up the order, then expects me to drive 1 hour round trip to drop the box off at a Fedex facility, after telling me they would have it picked up! I submitted a complaint with the Better Business Bureau, and the Attorney General. I drove to the Fedex shipping store and dropped off the box containing the 3 shelf brackets, and will be billing Zoro for my time, fuel, and mileage! If Zoro doesn't reimburse me, then I'll take them to small claims court where they will also reimburse me for the filing fee! I will NEVER order from Zoro again, and highly recommend you NEVER order from these CROOKS either! Look at their feedback!