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Orest T.

Contributor Level

Total Points
85

1 Review by Orest

  • 123Ink.ca

5/30/19

Purchased Moustache toner cartridge for my HP laser printer in November 2018. I didn't need to use it until now (end of May 2019). Found out that the toner I bought was the wrong one. Now 123ink will NOT accept it back (unused) because its been more than 3 months.
Furthermore, their warranty policy is confusing. The invoice says 1 year for inks, toners & drums and 90 days to be returned unopened. But no mention of a 15% stocking charge. On the product box for Moustache, it states 2 years guarantee. WHICH ONE IS IT?
Plus the Moustache colour cartridge started to leak powder and stain my documents. But 123ink will not correct the problem. All I can say is crappy, substandard product. You get what you pay for. BUYER BEWARE!

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joy l. – 123Ink.ca Rep

Hi Orest, We are sorry to hear from your experience, please feel free to provide us with your order number so I can help you to solve the issue for you.

Orest Has Earned 5 Votes

Orest T.'s review of 123Ink.ca earned 5 Very Helpful votes

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