Orli C.

I love their verbena shampoo, and hand creams. However, they have the WORST customer service EVER! It happened three times on me that they canceled my orders. First time was a week before my friend bday, and I bought her a gift set soaps as well as a shampoo for myself on L'Occitane website. After couples days I ordered them, they send me an email saying sorry that the shampoo is out of stock, I replied "that's ok, just make sure to send me soaps on time." then, after almost a week, they send me another email, said the soaps are out of stock, and my friend's birthday was just in couple days. YUCK! The second time, I bought a lotion and they offered a gift set together with my order. But，again, after couple days I ordered it, they sent me an email saying the gifts were out of stock! I was so angry! They ask me if I still want the lotion, I first replied yes, but just after couple hrs I saw they didn't reply and I relied them again and said "please don't send it to me, I'll reorder it together with other products in order to use anther promotion code." HOWEVER, they didn't reply this email finally, and sent me the lotion! I was so angry and emailed their customer service, and they replied me very rudely, and highlighted the email I sent them first time w/ sentence "please still send it"... I'm done w/ L'occitine, they have no CSM