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I booked a reservation on 9/6/23 on a "special" for a room advertised for $72.06 per night yet, I did not noticed a "recovery Fee" charge of an additional 60%, which they do tell you until after the credit card have been charged. Two minutes later when I realized I call them they blindly told me that there was nothing they can do. I Paid the price, and lost my money, but I did not used the room because by principle I will not support this type of rip-off. My ref #*******517, Conf# *******013
Tip for consumers:
They need to be upfront about any "Recovery Fees".
Products used:
None
My first experience using the chatting feature on this website has been absolutely great. The customer service person, Marlon Paronelmo assisted me with all of my questions in a very efficient and friendly manner. Based on my inquiries, Marlon presented several cruises options which made it easy for me to decide. Thanks,
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Hi Oscar,
We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care