ottoj8

otto j.

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Total Points
80

1 Review by otto

5.8K Views
10/15/21
Verified purchase

Below is what rockauto.com response. In my opinion they should cover 100% of the return cost because it doesn't match what their claim. Even though they simply relay what the manufacturer says. RockAuto should take ownership of putting that description on their website. Customer should not be forced to pay part of the return shipment.

"We are sorry the part doesn't fit. The manufacturer says it should fit your vehicle and we are not sure why it does not. Since we shipped the part you ordered and you ordered correctly, it doesn't look like either of us made a mistake. If you return the part, we'll refund the price you paid for the part and the core charge (if any). We'll also split the shipping cost (which neither of us can recover from the carrier)."

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