Owen O.

Jim was fantastic! First of all, he answers the phone! While talking he immediately began looking into our massively infected website. Unlike a tow truck driver who has you at their mercy when your car breaks down, Jim was very fair and reasonable in his pricing. Our website was down and we were in a desperate position. And while it took longer than he had anticipated, he did not add on for extra work.
Upon restoring our site and cleaning out malware, Jim sent us a report showing what had happened and where we had been vulnerable. Excellent customer service!
Hostgator had been very little help and only attempted to push us into a security service that they partner with. With Jim's excellent service, and Hostgator's failings, we have now moved our hosting over to Jim's service too. We definitely want to stay connected moving forward!
Owen Happy Cakes