Pablo C.

I decided to stop to paid for this services, so for close my account i start to get back my photos, before i deleted on the site and close the account.
The surprise there is no software to bulk download your photos, all the software in the support area are out to date and doesn't work
The solution? Go folder by folder click to zip and get a link from amazon to download your files ( the folder have no the same name as the source so you have to match the download to control that you have all the files)
Send your a link our user for a FTP transfer? Forgetter! No way you need to do so the hard way.
I also have problem with a big folder, i spend more than a week to get the files in segment of course, now one file doesn't work so the supper tech support send me a new set of files, and start all over again.
If you can stay away from this company is a really bad choice!
Today there is a lot of offers to keep your files secure and even free