Yevhenii P.

Highly not recommended, especially if you wanna buy something with their co-branded credit card. I wanted to buy an MPB 14 using their card, for which I was pre-approved and subsequently received. My order was placed with the assistance of their support team, but then unusual things began to happen
Two days later, I noticed my order hadn't shipped. Upon contacting support, I was informed that my order had been escalated to the Manual Verification Team (VFR) and that I needed to contact them to proceed. I reached out to VFR, who simply requested email verification (as I had signed up using an Apple ID and the email on my credit profile was different). They assured me that everything would be resolved in 2-3 hours. Spoiler alert: it wasn't.
Next happened complete BS, i never saw that before - Adorama's support don't know anything about VFR team except "you need to contact them", then i received an email from VFR team and they said to me that to be able to verify my identity i need to WIRE TRANSFER money from my debit(just remind that i specifically applied for their co branded CC) and pay 20$ more for WIRE TRANSFER. Of course i'm didn't do that, because i have credit card and for god damn reason why would i ever WIRE TRANSFER money to buy something in store...
Then i tried to place another order(after 4 days of waiting\talking, same item), and what do you think happened? It went to manual verification, adorama support can't do anything about it, then VFR team said to me that YOU ARE NOT ABLE TO BUY ANYTHING FROM US WITH OUR CREDIT CARD LOL.
I tried to do my best to "verify myself", provided all information, proposed to bring ANY possible documents to verify my identity, three way call with that bank with whom they partnered(Synchrony bank) - nope, we need WIRE TRANSFER. By the way i spoke with Synchrony bank support and it's not their problem at all, they don't need to verify my identity or anything else from my side.
In conclusion, I wasted a hard inquiry, impacted my 5/24 score, and spent an entire day trying to prove my identity, all without receiving my order. I feel misled by their credit card terms and conditions, and there seems to be a lack of concern from their end.
Awful service, awful support, i'd recommend Synchrony bank to double check with whom they're partnering. And especially don't recommend to deal with Adorama in general. Such a clown fiesta experience.

Do you want same experience while buying really expensive items? Just think twice and go somewhere else.