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Horrible experience with this ISP. This service provider is not worthy to purchase service from i disconnected my service a month ago via the appp and returned the device they still charged me more than regular charges that i supposed to pay:(
I called and talked to agents they they don't have a record of disconnection at their end and my service is still active they say there might be scammers inside optimum app who talked to me via live chat... that is weird they don't have control on their own app :( the agent said they don't have a prove of disconnection while I asked her to give me the email address where I can send the screenshots of the prove if disconnection she said they don't have email address for me :( i am very disappointed with the services of this company this ISP is a thief they just know ho to charge you and get money from you :( I don't recommend this ISP please stay away they are just a headache
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