Pam C.

They have the worst customer service. I purchased a lens from them online and within 18 minutes tried to cancel the order after I found out my husband had purchased the same lens for me as a gift. The first representative put me on hold for over 20 minutes and then said I had missed the 30 minute deadline for returning. He then told me he would "escalate" the situation and would send me an email within 24 hours. No Email. I then called 2 days later, that representative said she would "escalate" the situation and send me an email. She did send the email but nothing was done. The third representative said she would "escalate" the situation and make sure they sent me a return label. She did send me an email and a link to print the return label. But guess what? The link did not work. The fourth representative told me they had a problem and the link never worked? Why did they send it in the first place if they knew it didn't work? She claimed she would send me the return label by email. Still waiting. I'm not sure if they are doing this on purpose so they don't have to take back the lens or if they are really incompetent. Either way, I don't want to own Nikon anymore. Rotten customer service.