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I ordered 1 boot and 1 bootie. I received a box big enough to hold about 10 pairs of shoes only to open it and have 1 pair of the shoes that I ordered. I contacted Coach a they stated they would ship me another pair but if they did not fit w could not return them or they offered me a gift card. It's their policy if you don't receive an item that it can be reshipped but then it becomes non refundable. I'm not sure if I can wear the shoes. I haven't even tried on the pair I did receive which now I'm returning due to not being happy with the outcome of the item I did not receive.
Products used:
Full refund if you order something and it does not fit, but if you order something and don’t receive it the they will replace the item but you can’t return it, or they offer you a gift card…..
Pamela J.'s review of Coach Outlet earned 2 Very Helpful votes
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I ordered a matching purse and wallet. They canceled my purse but sent the matching wallet...
As an online customer I did receive an email that one of my order was canceled that was a gift...
