Pamela P.

Since COVID, I only shop online. I have a lot of packages arriving which is new for me. I have the most wonderful driver imaginable. Her name is Melissa. She is helpful and polite. She is fast and efficient. I love seeing her and saying hi, asking how every thing is going! She is a treasure.

DO NOT let you dog PLAY with OR even TOUCH a dog toy from DULUTH! It is just for looking at!

I have enjoyed shopping online at Duluth for 20 years. The reason I shopped is because of the quality merchandise and the NO BULL guarantee - just in case something went wrong. For Christmas I purchased a Dog Armor Hammer toy for a gift. The advertising states "Durable Chew Toy" and "built to last" and "designed to protect WW II soldiers from bomb fragments, bullets and sharp projectiles". "Sure to last well through the end of playtime". Imagine my surprise when my 45 lb mutt broke the tip off in less than a minute while playing tug with me. I asked for a refund and I was refused - twice. I was told they do not cover damage by Fluffy and Scuffy. I was told the toy was not meant to be played with by the dog.

They refused my refund of $10 but express delivered the item back to me. So I talked to 5 people, plus the warehouse guy packed it to ship back and they spent money to ship back - all because they refused to give me $10. I dare say the employee effort and shipping cost more than $10.

The item arrived back today. It is spanking clean and brand new looking, Looks like a dog never touched it - except the tip is missing - just like I said to them when I returned it.

I finally got a sane person on the phone after 4 phone calls, who refunded my $10. A year ago, I would have told you that Duluth would never treat a good customer like this. I buy for 6 people - its a lot of purchases. Not anymore.

Point to be taken - don't buy a dog toy and let the dog play with it - for even a minute. Just show it to the dog periodically and mark it down as "playtime".