Easy to order and prompt dispatch. The VIP conditions re payment and debiting your account are made very clear. Paid for express delivery but the item got no further than the courier. Customer service (in the Philippines) on the 2 occasions I used them, was polite and all had good English. After a week from my first call - having been promised I would hear back in 48 hours - I phoned again to be told the item was now out of stock - I cancelled my order and withdrew from the VIP scheme. I will NOT use this company again.
Hello Pam,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy