Their streaming service sucks - I had tons of problems with "buffering" while watching their shows, even though I have excellent Internet speed and no other technical problems watching other streaming services like Hulu. Their customer service is a joke - they just kept sending me back stupid and obvious suggestions to improve the buffering, all of which did nothing to improve it! The streaming problems are definitely on THEIR end and of course they won't admit it, fix it, or give you a refund if you complain. Never again will I subscribe to twit faced BritBox!