I ordered a pair of earrings (studs and jackets) and only the studs were shipped. I immediately notified them and was told to send a photo. Due to camera issues, couldn't do it right away. Was told that" the fine print stipulates that all claims have to be submitted within 14 days or there is nothing they can do". They would not send me the earring jackets, but were willing to give me a 10% discount on a future purchase! Seriously? DO NOT SHOP HERE! No sense of what customer service means!