Had a damaged item and called to ask for a return label so I could send it back and they told me to take pics of it and send to them in a email. Well got a email back saying I didn't report it within 48hrs and they're not responsible! Also when I called them I asked to speak with someone about returns and they put me on hold and when the guy did get on the line with me all he said was hello and I said yes then there was silence and I said hello again and he said yes again. I worked in retail for 15 plus years and was taught to answer the phone with Hello what can I help you with today! Not just hello! So RUDE RUDE RUDE! I'll NEVER shop there again!