I had a last minute gift for baby shower - the lady on phone pointed out that the flatware set i wanted was not gift boxed and she told me her favorite ones that were gift boxed. I bought a different set based on her recommendation, and am thrilled with how beautiful this set is. I called and ordered more to have on a shelf for just in case. I told my husband what flatware pattern I wanted from this site for Christmas. Very nice people, helpful and fun to talk to. The product is perfect. Will order again.