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Just look at the photo. They do nothing to help you after you spend over a thousand dollar! Had it fixed twice by 2 different jewelry repair. Spent another $200 after I called them and they did not want to help at all! Both jewelry repair places said poor design won't hold up. And guess what...here we go again. When I called they were willing to help if I sent if off and PAID to have it fixed. $1000 later it is trash!
Tip for consumers:
Just know that all they are telling you is wonderful until you receive it.
Products used:
including the ring almost all but 3 things broke.
Parker H.'s review of JTV earned 14 Very Helpful votes
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Hello Parker, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.