When I called the the florist the day before I wanted an arrangement delivered to a friend who just got home from the hospital, I paid extra to have next day delivery. They said they could not contact the delivery guy and said he was not able to be reached...Not only were they NOT delivered (until 2 days later), but delivery guy posted that they were dropped off. The arrangement that was delivered was NOT what I ordered...no one called me from the florist, I had to find out all of this on my own.I will NEVER use this florist again. They even misspelled her last name! After the flower charge, the delivery charge, the early delivery charge and the tip, it cost me over $35 extra. Total rip off florist! Oh, they did say they would refund my next day delivery charge...we will see.