Chocolate Mousse cake was damaged. Cake top was smooshed onto plastic wrap leaving a hole in top. Also cake was not cold but warm. For amount of money spent for cake & shipping, greater care should have been taken for product to arrive in pristine condition. Expressed my concern with Goldbelly & awaiting their reply. Won't order again!
* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for this feedback. We do regret to see the damaged that occurred in the delivery of your order. We're always combatting those warm summer temperatures and bettering our packaging practices to see that this happens less often. We appreciate you allowing us to reship this order for you, and we hope it was enjoyed much more the 2nd time around!
Patricia Has Earned 10 Votes
Patricia E.'s review of Goldbelly earned 10 Very Helpful votes
Hi there,
Thank you for this feedback. We do regret to see the damaged that occurred in the delivery of your order. We're always combatting those warm summer temperatures and bettering our packaging practices to see that this happens less often. We appreciate you allowing us to reship this order for you, and we hope it was enjoyed much more the 2nd time around!