Absolutely does not live up to hype. Husband bought one for me as experiencing neck problems. Made issues considerably worse. Impossible to retain shape if you change position and do not even think about washing! Nearly wrecked my very expensive washing machine even though followed all instructions to the letter. Unfortunately past the 60 days refund before I even attempted to wash it. Thankfully not getting a refund not the end of the world for me, but expensive nevertheless.