I ordered a new book called the Atlas of Car Design. It's a big coffee table book that cost over $100.00. It came severely damaged. The spine was broken and pages bent. I think most of the damage was due to terrible packing. It took me 2 phone calls and four emails to finally get a return label. They received the return 2 weeks ago and still have not refunded my money. So now it's time to contact the credit card company. I will never purchase from them again.