I ordered 5 tops from Ninacloak. Three for me and 2 as gifts. None of the three long sleeve tops I ordered for myself fit my arms. Two were a size larger than I normally ordered and one was my normal size. I've never had this problem before. I have tried and tried to correspond with Ninacloak but they have not responded to my repeated requests for assistance. I also wanted to return one of the gift tops as I didn't like the material. Since I'm in New Mexico and Ninacloak is in Hong Kong, there isn't much else I can do except try to reach them electronically. I shop on-line a lot, but will not be shopping at Ninacloak and have passed my displeasure on to my friends.