Patricia T.

I purchased a pink dress, and called within 30 mins to change the color of dress. Customer service told me I would have to cancel the order and place another order for the correct color. I did. Later, I checked my bank and there were 3 holds on my acct. I made several attempts to get Bloomingdale to release the 2 holds on my bank account. I was told they could send an authorization letter to my bank to release the hold. After talking to my bank, I realize/was told that is not the way holds are released. Bloomingdale provided false info. So, my dressed shipped today. One payment was processed and the two holds are still on my acct. Bloomingdale informed me that their policy states holds will be released in 7 days. Remember, I purchased one dress, canceled first order, and placed a new order. Bloomingdale placed not 2 holds, but 3 holds on my bank acct. I hope others won't have this same experience.