Patrick G.

Quite probably the worst online retailer I have ever had the misfortune of using. Payment taken straight away, dispatch email sent within 24 hours but no goods delivered.

You can't ring them, they refuse to answer the phone, if you email them you get most unhelpful responses, if any response at all. Their customer service is just terrible… it's just excuse after excuse and STILL no goods.

Searching the net seems to show up several bad reviews for this company along with threads on forums with many others having the same problems.

They also operate another company under the alias of www.climbbikehike.co.uk.

AVOID at all costs

References:
http://www.outdoorsmagic.com/forum/forummessages/mps/UTN/*******/URN/5/dt/4/srchdte/0/cp/1/v/1/sp/

http://www.ukclimbing.com/forums/t.php?t=*******

http://www.sitejabber.com/reviews/www.mapandcompassoutdoors.com