Patrick S.

I would like to give them a zero On July 11,2020 I'll order the Uber to go to work. I took the same route I take 3 to 4 times a week one of those days being Saturday morning at 7:15 AM. I didn't do anything different, we didn't take a different routes, no stops, not an upgraded vehicle. When I placed the order the price that showed was what I pay Every time. However this time I actually should've been a simple trip turned out to be an expensive one. Instead of my normal $16-$18 charge they charged me $30. I try to get a hold of them but to no avail. Yes, I have emailed them, but their response is or seems computer-generated. Each one basically telling me I am out of luck. I don't understand how they can treat a customer this way, any customer especially one that uses them frequently. But they've proven they don't care. It seems to be about the almighty dollar. I am a student trying to make ends meet. Like many other people I live paycheck to paycheck. I have no choice but to Uber because of where I live and where I work. However I am now gun shy I'm not sure that I ever want to use them again. They have refused to help me. Out right refused and told me that they appreciate my feedback but there's nothing they can do. Considering that they rely on their customers I find this very concerning. I'm frustrated, I feel taken advantage of, and there's nowhere that I can express my voice or concerns. If I could give them zero I would

If you placed an order call your bank and get your money back and call the better business bureau and report them. The address to their business is actually a home. They're making a lot of money off of people who don't pursue reporting them.