I wrote a review last year about the problem I had with being able to obtain a return mailing label from jewel mint. It finally was emailed to me and I was able to return the bracelet I had purchased. When a piece of jewelry is returned the money is not returned to you but held as a "credit." So then I had a $29.99 credit on my account. I checked periodically to see if there was anything I wanted. It took a while but I finally found a pair of earrings that were unusual enough to catch my eye. I ordered them, the credit was used and the site said it would take 3-4 weeks for the earrings to be mailed to me. I did get them much quicker than that and they are quite interesting and I know I'll enjoy wearing them.
The site has changed it's policy of charging a subscriber automatically if you don't cancel by the 5th of the month. I think there were so many complaints that the powers that be realized if they didn't do something they would lose many people. Not all the pieces are top quality. I have never ordered any of the surprise boxes... don't want to be surprised. So far I have been happy with what I've purchased but I doubt that I will order again unless something really fabulous turns up.
Customer service is so-so... having to wait 3-4 days to have a return label emailed to me is not acceptable so for that reason I gave jewel mint an OK rating... I think in this case of this website it should be "buyer beware." It's hard to tell what something looks like and if it will be good quality. I will say that some of the pieces are very unusual and that I like. But I doubt if I will be a customer in the future.