Patti M.

We needed running boards for our Dodge Ram 1500, so I searched for a good place to buy them. I read glowing reviews of Runningboard Warehouse so on February 22,2023, I placed my order for a set of running boards and paid for them. A couple days later I received the first email with a delivery date for a week later. Three days after the first email, I received a second email with a new delivery date of two weeks out. The third email arrived two days later and pushed the delivery date out another week. Our running boards wouldn't arrive for a month! This was unacceptable. I had to use a step stool to get into our truck, and we needed those running boards.

First I contacted the company via email.The response was vague for a delivery date. Next, I called the company, and the representative told me the running boards I ordered were back ordered and had been for awhile. I asked why, if the boards weren't available for immediate purchase, we're they listed on their website as available? The rep could not answer my question, and could not give me a date the running boards would be available. I told her I'd wait another day and if the boards weren't available, I'd cancel my order.

The next day I received a cancellation of my order email, and subsequently received a refund. The email was from Real Truck, another of their companies. I conducted further research into Running Board Warehouse and Real Truck and found many negative reviews of both I should have read prior to my purchase. Numerous reviews said the same thing I experienced, both companies list running boards from vendors on their websites but neither actually carries them. Neither company removes listings for back ordered running boards, nor does either one place a notice on a listing when the boards are back ordered or otherwise unavailable. I read so much anger and frustration about both company's business practices.

I was lucky my order cancellation and refund went smoothly. Others were not so fortunate. I cannot and will not recommend doing business with Running Board Warehouse or Real Truck.

I subsequently ordered running boards from a company on Amazon, received them a week later, and got them installed on our truck. We're so happy with these running boards!

If I could give zero stars I would. On 9/13/22 I logged in to order my one life medication and
Could not order because my prescription manager said it was being filled when it wasn't. I
Couldn't locate a number to call so I called the number for providers and selected the option for
Patients. I spent 30 minutes on hold. I finally opted for a call back and never received one.

Next, I emailed from the contact us form on the costplusdrugs website. Someone responded by
Email 10 days after I, desperate to get my essential medication, contacted the company through
Its Facebook page. The person I messaged with on Facebook was helpful. The person who
Finally responded in email on September 23,2022 told me my medications had been delivered.
Duh.

Two days after I got my prescription manager straightened out and ordered all my available
Medications, my phone rang one time and stopped. The number was from True Pill. The person
On Facebook said the caller couldn't reach me and left voicemail. This is not true. The caller
Didn't leave voicemail. I can't speak with someone who terminates the call before I can answer. I
Guess the person had to show proof s/he called; however, there was no intent to speak with me.

Since True Pill and Marc Cuban Cost Plus Drugs are not interested in providing customer service
And have made it so difficult for customers to reach anyone for support, I am taking steps to
Move my medications elsewhere where customer support is provided.
L was almost out of a life medication when I needed to place my order. By the time I could
Finally order it, I had 2 pills left. My order finally shipped 7 days after I placed it. I had to get a
Prescription for a local pharmacy for 5 pills to prevent my system from shutting down while I
Waited for my order to arrive. No money saved since I had to pay for the 5 pills.

This is the worst customer service I have ever experienced. I wanted to give a new company a chance, but made a huge mistake in doing so.

Should be able to give zero stars. I purchased medical supplies on 11/25/21 and still have not received them. I have called Ontrac three times, and each time I was given a different story. Today I was told my package is lost. They told me again to call the vendor which I also have called three times and no help there either. The package shipped from Fontana, CA,. Good grief. This company should be shut down as they will never stop unless they are. It's clear the employees haven't a clue where packages are. A delivery attempt was made in Chandler, AZ but I live in Oregon. From the beginning the tracking kept showing my package was delayed and the delivery date reset to the next day. The person I spoke to today changed his story twice before he told me my package is lost. Since there is no one to help those of us who experience such horrible service and a loss of funds and products, it seems a consumer affairs agency should step in and do something. I've never been treated so poorly by a shipping company! With future purchases I'll not buy from any company that uses Ontrac. It's terrible a company can do this to people and still be allowed to operate.

Valley Vet is wonderful to shop with. Customer service is always friendly and helpful, and we always receive our order quickly. We are very pleased with this company.