And missing a trick in sales!
I was ready to buy a cardigan featured in an offer advertisement, but a blouse was also featured in the illustration (ot included in the special offer, but which I would also have bought. I phoned to ask if it was indeed a Woolovers product which I could buy, but was told that there was NO way that they could identify it unless I could provide THEM with a code - not shown in the ad!
VERY unhelpful to the point of being obstructive.
Missing a trick in marketing terms... and a loss of not one but 2 sales. Needless to say, thus irritated I abandoned the idea of purchasing the cardigan - and may likely not bother with Woolovers again!