THE ORDERING WAS THE EASY PART, HOWEVER THEY SENT THE WRONG PRODUCT TO DOWNLOAD, WHICH WAS VERY FRUSTRATING. AFTER LEAVING A MESSAGE, I DID NOT GET A CALL BACK FOR ANY HELP. FINALLY I GOT THROUGH AND RECEIVED THE NEW EMAIL WITH THE CORRECT DOWNLOAD BUT STILL HAD QUESTIONS. AGAIN, AFTER LEAVING A MESSAGE, NO ONE CALLED ME BACK. THE DOWNLOAD APPEARS TO BE TAKING 9 HOURS, WHICH SEEMS LIKE A LONG TIME! I JUST WANTED TO KNOW IF THAT IS NORMAL, BUT NO ONE HAS CALLED TO TELL ME.